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Our Story

Pawsitive Payments was founded by fintech executive Suzie Bookout, after witnessing the incredible effort and care provided by veterinary teams during a difficult period with her own dogs. The experience highlighted technology deficiencies during the client checkout that Suzie knew she could solve. Through collaboration, Pawsitive Payments brings positive change to the industry while supporting non-profit organizations that give back to the vet community.

Our Mission

We aim to support veterinary practices by delivering the latest in payment processing technology to enhance the client checkout experience without asking practice owners to shoulder excessive costs. Our team is driven by our passion for improving the well-being of veterinary teams and pet owners through simple, effective payment technology.

Our Vision

We envision a future where veterinary practices thrive with stress-free payment solutions that make life easier for both staff and clients. Pawsitive Payments is more than a payment processor—we strive to be a trusted member of the veterinary business community dedicated to improving financial health in practices and supporting those who work tirelessly to care for animals.

 

Technology Partners

Leadership Team

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Suzie Bookout

Founder

Suzie has over 25 years of experience in the payments and technology industries. Leveraging her extensive expertise in software and payment processing, Suzie has built a reputation as a thought leader in technology partnerships. During her time at industry giants such as JP Morgan-Chase, WorldPay, Fiserv (First Data), and Intuit, Suzie  cultivated a deep understanding of integrated payment solutions, particularly within the veterinary community through her consulting work with some of the largest software companies in the animal healthcare industry.

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James Wilhelm

Strategic Advisor

James has over two decades of start up and corporate leadership experience in payments.  His extensive background includes key leadership roles with First Data/Fiserv Corporation, TASQ Technology, and Select Personnel Services.  With diverse education and experience he has spent a career advising businesses of all sizes on mergers and integration, sales effectiveness, leadership development and executive coaching, talent acquisition, and organizational and business development.  James  is currently the president of First Nationwide Payments. 

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Bret Halishak

Veterinary Partnerships

Bret has over 15 years of veterinary industry experience with much of that time spent managing the practice management portfolio for IDEXX as North America Sales Manager. Throughout his career Bret has worked with some of best operators and efficient run practices in the country, developing a keen eye for operational and workflow improvements.  Bret also frequently speaks at colleges, universities, and trade shows, offering lectures to veterinarians and future veterinarians on a wide variety of topics, including financial literacy, business finance and operations. Bret is currently a veterinary practice broker in the Great Lakes region for Total Practice Solutions Group.

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